Showing posts with label citizen engagement. Show all posts
Showing posts with label citizen engagement. Show all posts

Monday, January 31, 2011

Head in the Cloud? How can we harness the wisdom of the crowd?

Is there any value to the idea of 'the cloud'? Problem-solving by posting a question 'out there' and seeing if a response comes? It could be the scariest experience to anyone who feels they need to gain advise from 'real' experts, or doubt there is any sense in what is sometimes known as the wisdom of the crowd. But don't we often do this anyway? If you rely on ratings on review sites when buying books, CDs, DVDs, choosing hotels, restaurants, bars (even wedding venues), then you are relying on collective intelligence. Reviews of cars, computers, B2B services, are said to be frequently used when seeking advise; how do we know any review is any more credible than another; furthermore can we really trust the 'expert' (paid reviewer) any more than the unpaid reviewer or is the latter inherently either more trustworthy or less of an expert? More interesting, how can the idea cloud be used. Are there bright ideas out there being untapped? Can they help organisations do things better? Or are we just inviting chaos into every aspect of life? Governments talk of organising groups that they can consult on issues, somewhere in the Big Society is an idea of collective action and wisdom - are there better ideas out there or would this just invite partisan commentary and negativity? Are focus groups ways of harnessing random ideas or only for testing existing ideas - having run them you often find that you cannot just ask what they think of 'X' but they insist on saying 'Y' would work better. Should more be done or less? Really interested in any thoughts on this!

Tuesday, March 16, 2010

Is electoral politics in terminal decline?

Two bits of data suggest this is the case. A sharp decline in turnout which never dropped below 72% 1945-1997 (with a peak of 82/83% 1950/51) but in 2001 fell to 59% and only rose 2% in 2005 despite some arguing the contest would be closer. There are a number of factors that drive turnout, one being the extent to which votes matter. While many voted in 1992 to try to ensure victory of Labour or Conservatives, and again in 1997 to kick out the Conservatives it seems, the foregone conclusions of 2001 and 2005 would clear depress turnout.

One reason for that is engagement in party politics itself. Tribal politics, which pitted capital against labour, is a feature of history and what has resulted is a lack of ideas in politics and a convergence around the centre ground. In order to differentiate themselves, parties enter into empty oppositionalism and attack politics. There is a lack of a narrative underpinning party manifestoes and so it is more about selling a party as 'least likely to cut core public serices' than competing approaches to governance. Research suggests that this process of marketisation of political policy making and campaigning has a sclerotic effect on voter engagement. It simply promotes a ‘hard sell at any cost’ approach using bold statements that focus on image not substance. While it is argued this is a response to lowering engagement and involvement, so political messages must require only peripheral processing and not deep cognitive engagement, this lack of interest may actually be exacerbated by the style of communication.

Turnout figures also however mask a stark political reality; that not only is there a lack of choice but that there is also a representational divide in Britian. In 2005 the highest turnout was 77%, the lowest 34%; some voters were engaged! There is a big disparity between Marginal and Safe seats! The former see a keen contest fighting for every vote; the latter see little contest and are likely to have a lower level of representation from their MP. This may seem a contentious point, but having moved between constituencies in recent years I note receiving newspapers, flyers and a significant amount of literature from both the MP Annette Brook across a four year period, as well as her opponent in the 2005 election. In four years within the Poole constituency I have not heard anything from MP Robert Syms, nor even seen him in the media: it would appear he makes no effort to publicise his work for the constituency at the very least.

The separation between an air war (via the mass media) and the ground war (on the streets and doorsteps) can be highly important in terms of maintaining a representational connection as well as achieving electoral victory, and could be crucial in 2010. The Air war is likely to be highly negative aimed at getting committed voters out and convincing those who already lean towards one party or another. The negativity will appeal only if the receiver agrees with the foundation of the attack; if they feel it to be inaccurate or too personal the sender will suffer. The Ground war, in contrast, will be about persuading by personal contact and making policy relevant to lives and localities. But only the key voters in the marginal and target seats will see a ground war; this two tier system will remain as long as the UK uses the first past the post voting system. Voters need to be asked and convinced, most are not!

A further set of indicators relates to trust in politics (standing at 24% currently) and general interest in participation. 80% are interested in politics (though this drops to 35% in the most deprived areas which are also likely to be safe Labour seats) yet only 15% are interested in an active role and only 27% feel they have any say in how the country is run. Self-efficacy in the UK is very low and, following the expenses scandal, can only be lower.

Leader debates may be the one positive element in the air war. Controls demanded by the parties will reduce audience spontaneity though. On the other hand, they may also be more like PMQs and full of rhetoric and attack and not setting out clear reasons for electing any of the participants. So the debates may only be peripherally processed and not play a role in providing informed choices. The media will also have a key role to play. The danger here is that focus will be on minute performance issues and political substance will be ignored or forgotten. This may be the case with much media coverage of the contest, their perspective being of a horse race with a focus on strategy as opposed to political choice, and highlighting personal failings and gaffes; does this encourage particapation?

Much has been said about the effect of the Internet, that it will come of age in 2010 and that there may be an Obama-isation of political campaigning. Parties will try to use the Internet to increase awareness but UK politics lacks an Obama, and the parties find it hard to develop participatory campaigns. MyConservatives.com centres around local candidates in marginals but struggle to gain supporters. In the marginal seat of Mid Dorset and North Poole, candidate Nick King has four supporters and has raised £150; not exactly demonstrating high engagement – perhaps the product (politics firstly, perceptions of elected representatives, and the party, not Mr King) is the problem! Activists will be trying to innovate and mobilise but can they touch the hearts and minds of the masses?

Due to the Internet, more voices will be heard, and some will be new ones, but largely they are megaphones for the parties. Greater co-production of the campaign will occur but outside party sites, and a lot will be satirical. Labour’s change we see site, I am told, gets more negative ‘Changes’ than positive and there are a few ‘negative’ changes shown on the related Facebook site; debate online regarding the site then centres on censorship rather than the aim of the site which should provide citizen endorsements of Labour’s tenure. The fact that the majority of pictures are uploaded by Labour candidates and activists tells us that either ordinary citizens do not see positive changes or they cannot see the point in engaging.

Because of all this, turnout is likely to show the same mixed pattern as in the last two contests with engagement being higher in the marginals. There may well be a slight average increase if the contest stays close however. It is highly likely that voters will select the best MP, locally, or the least worst leader and some may remain unsure till very late in the campaign. But will anywhere near a majority engage and become involved in electoral politics generally, let alone in the campaign of one of the parties. Based on current indicators related to the voting system, the level of negativity already circulating, and the nature of engagement online via party sites and across Twitter, it seems not. It will be a dirty fight and for many engaging in that fight will be anathema despite the powerful arguments for making an informed choice.

But does this suggest electoral politics in in terminal decline? Probably. Politics needs to be made relevant beyond key voters in marginal constituencies, perhaps this suggests revising the voting systems; it also needs to be part of everyday lives, suggesting better communication. Policy making should be closer to the people, either via effect representation or forms of direct democracy. Ideological space needs to be reconfigured to match modern society and the emotional and personal aspects of the leaders need to be discussed intellignetly to enable both personal and political involvement. News values need to be changed, as does the spin culture within politics; which we accept feed one another. Political communication needs to think not about victory but reception; victory at any cost may be pyrrhic and empty in terms of perceived trust and legitimacy when all that has been achieved is a depressed electorate bored with negative attacks. These were just some of the suggestions, perhaps a combination of all would reverse the negative social trend towards politics?

This is an overview of a debate held on March 14th at Bournemouth University featuring the author, Prof. Barry Richards, Dr Dan Jackson, and Roman Gerodimos.

Tuesday, April 28, 2009

Europatweets

With Tweetminster and the general explosion in the use of Twitter it is perhaps not much of a surprise to find that the European Parliament on Twitter. Europatweets offers a news feed and links to a significant number of MEP twittering in order, as the site states, to make "Members of the European Parliament closer to their citizens". Visitors to the site are asked to "Follow what they say, react and retweet interesting thoughts". No great surprises so far, however what is interesting is the level of usage compared to the UK parliament, parties and elected members. There are only 42 tweeting MEPs, but between them they have produced 2,365 individual tweets. The UK has four tweeting MEPs with more than 100 followers, Lib Dem Graham Watson, Northern Ireland's Jim Nicholson and Labour MEPs Arlene McCarthy and Mary Honeyball; showing she is keen Labour candidate Anne Fairweather is also a member already and has 207 followers. Only Graham Watson, with 677 followers, looks to be making an impact though; the other 11 have 95 or less. Compare this to Portuguese MEP Rui Tavares, not only does he appear to tweet every couple of minutes at some points, he has 1,233 followers as well as a well read blog; the Socialist PES tweet most closely followed by the Greens. So What?

Well clearly someone is interested in what MEPs get up to, they are creating their own buzz and the citizens of the nations they represent are interested in them. Watson is perhaps a pioneer here, consistent with the Liberal Democrats' approach to new media, but the interest of UK MEPs perhaps reflects the lack of interest in the European Parliament generally. But perhaps it is an indication that such a tool can increase engagement and actually can, in Tavares case, put an MEP in touch with a fair proportion of people and if Word of Mouth is powerful perhaps if all of these tell another nine he may find it pays dividends for him. Will this be the tool for the near future (until the next gimmick comes along) and what role will it and can it play for MEPs and MPs?

Friday, February 27, 2009

One use for Facebook

Mention Facebook as a tool of political communication and you get very mixed reactions, and loads of issues emerge. The jury is certainly out on whether risks outweigh benefits, whether it represents reaching out or dumbing down or, perhaps most importantly, if it is about individuals communicating with individuals or individuals marketing themselves to potential voters. They are all accepted arguments for and critiques against! Here is an interesting example. With the European Parliamentary Elections on the horizon the Green Party are organising and one part of their mobilisation strategy is via Facebook. Their party group has been going for just short of two years, there is an active group that share links, event and campaigning ideas via the wall, it has 2,260 members and the admins include current MEP and party leader Caroline Lucas who is also an individual member. All good but nothing special one could argue.



But as the election nears what the party is looking for are activists, in fact messages from the group invite volunteers willing to do: "leafleting, mobilising members and potential supporters, writing letters to the local press, helping to create events for visiting Euro-candidates, watching for hustings opportunities…" The email calls it an Obama-style ground-level campaign and is aimed at the student activist seeking to add to their CV, but it also represents a way of targeting the people they need to. If they are prepared to join a 'Green Party' group and publicise their support they are likely to be at least interested in the idea of greater involvement and hence willing to be be encouraged to take part. So while it easy to condemn Facebook as mind-numbing and a thief of time it is enabling communication between the Green Party and a group of supportive individuals that may be hard to replicate if social networks did not exist. So, based on that argument, could an MP not also gain s similar support base within a constituency via Facebook that could be encouraged to be actively supportive at times of an election?

Tuesday, October 14, 2008

Perception Management

I was talking to my students today about the focus on image and marginalisation of substantial policy from much of the political communication that is made mainstream. In other words the stuff that is promoted to us is more about building a perception of the man rather than telling us what the man will do when elected. The following video is a prime example.

The link is sent around by email saying that his opponents are asking 'who is Barack Obama'. His campaign team's response is to: "share a video of personal moments from behind the scenes at the Democratic National Convention in Denver, so you can see Barack and Michelle as they are -- decent, warm, and kind people with a loving family". It is a fly on the wall style video, well done yet appearing to capture private moments - a cynic would wonder how much is staged and whether anyone can act normally when a camera is pointed at them. But the broader picture is also whether this is asking the US voter to vote Obama simply because he is a nice guy, a family guy, a guy 'like you' or just to get them interested and involved to collect further information. While the latter may be an aspiration is the former more likely in reality and if so does this have a negative impact on how informed voters actually are?